Shipping & Returns

Shipping Policy

  • All standard shipping orders, including International, are sent via the Royal Mail Postal service. 

  • We do not take responsibility for orders left outside the address when the customer is not in to sign for them.

  • During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below. 

  • There also may be a delay in delivery times due to the ongoing Covid-19 Pandemic.

  • We aim to dispatch all orders on the same day if your order is placed before 4pm Mon-Fri. Orders placed on a weekend will be dispatched on Monday. 

Return & Exchange Policy

Acqua jewellery comes with a 14 day money back guarantee.

If there is any reason that you are not totally satisfied with your purchase, just return it to us within the 14 days for a full refund or exchange. This does not affect your statutory rights. Please ensure you contact us and we will reply with our Returns Form which you can then print and fill out before returning your purchase.

It is advisable to send the item by Recorded delivery for your own records. Once item is received at Acqua we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Unfortunately, for hygiene reasons, we cannot refund or replace earrings and goods which have been removed from the packing card, unless they are faulty.