Shipping & Returns
Terms and Conditions of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible.
Acqua Jewellery retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Return & Exchange Policy
Acqua jewellery comes with a 14 day money back guarantee.
If there is any reason that you are not totally satisfied with your purchase, just return it to us within the 14 days for a full refund or exchange. This does not affect your statutory rights. Please ensure you contact us firstname.lastname@example.org and we will reply with our Returns Form which you can then print and fill out before returning your purchase.
It is advisable to send the item by Recorded delivery for your own records. Once item is received at Acqua we will e-mail within 3 working days of receipt.
If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.
Unfortunately, for hygiene reasons, we cannot refund or replace earrings and goods which have been removed from the packing card, unless they are faulty.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
All standard shipping orders, including International, are sent via the Hermes courier service.
We do not take responsibility for orders left outside the address when the customer is not in to sign for them.
During peak times (public holidays, promotions, Black Friday & Xmas) orders may take slightly longer to reach you than the time frames listed below.
There also may be a delay in delivery times due to the ongoing Covid-19 Pandemic.
We aim to dispatch all orders on the same day if your order is placed before 4pm Mon-Fri. Orders placed on a weekend will be dispatched on Monday.