Frequently asked questions

What is the usual delivery time?

The usual delivery time for orders is 3-5 working days. However parcels may be taking longer at the moment due to delays during the Covid-19 pandemic.

Which Courier Service is delivering my parcel?

All parcels are delivered using Hermes.

What is your Returns Policy?

Our Returns Policy can be found on the 'Store Policy' section of our website.

What should I do if my item is faulty or damaged?

For all enquiries please contact acquajewellery@gmail.com and we will able to help.