Frequently asked questions

What is the usual delivery time?

The usual delivery time for orders is 3-5 working days. However parcels may be taking longer at the moment due to delays during the Covid-19 pandemic.

Which postal service is delivering my parcel?

Royal Mail is the postal service used to deliver all parcels.

How do I create a return?

Our Returns Policy can be found on the 'Shipping & Returns' section of our website.

What should I do if my item is faulty or damaged?

For all enquiries please contact acquajewellery@gmail.com and we will be able to help.