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FAQ

  • What is the usual delivery time?
    The usual delivery time for orders is 3-5 working days. However parcels may be taking longer at the moment due to delays during the Covid-19 pandemic.
  • Which postal service is delivering my parcel?
    Royal Mail is the postal service used to deliver all parcels.
  • How do I create a return?
    Our Returns Policy can be found on the 'Shipping & Returns' section of our website.
  • What should I do if my item is faulty or damaged?
    For all enquiries please contact acquajewellery@gmail.com and we will be able to help.
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